Frequently Asked Questions

Fabric & Materials

How can I order fabric samples or fabric by the yard?
To order fabric samples, click the "Sample" tab while viewing the fabric of your choice in our Fabric Selection Tool. From there you will be able to cart your sample. You may also purchase fabrics by the yard for your own applications by clicking the "Order" tab. Because of variations from one computer screen to another, it's difficult to precisely match fabric color on our website. We suggest that you purchase fabric samples if color matching is important to your individual buying decision.

How do I find matching or coordinating fabrics?
Select a fabric in the Fabric Selection Tool and click "Fabric Details." Coordinating fabrics will be listed below the fabric you have selected.

Is Sunbrella fabric waterproof?
Sunbrella fabric is not waterproof, but it is water repellent. This means that during the finishing process, a water-repellent finish is applied to the fabric. Normal wear and usage will reduce the effectiveness of this finish, as will cleaning the fabric.

Do Sunbrella fabrics dry quickly?
Because Sunbrella fabrics are woven, they are also highly breathable, which is why they dry quickly with only air exposure. It's also important to know that Sunbrella fabrics are treated with a fluorocarbon finish, which enhances water repellency. This finish requires replenishment after vigorous cleaning.

Can I put wet Sunbrella fabrics in the dryer?
Sunbrella fabrics do not absorb water and are designed to air-dry very quickly - usually within a matter of minutes. A clothes dryer is not necessary and will often overheat and shrink the fabric.

Design & Construction

Are all cushions made with zippers?
Unless you specify otherwise, our cushions include zippers, which are tactfully located on the back of your custom cushions. (Unless otherwise noted.) You may specify an alternate location for your zipper in the Order Notes section of your order. Zippers come in white, black or beige and will be used appropriately with fabrics similar in color.
We highly recommend that you avoid removing the cushion covers simply due to the difficulty involved in replacing the filling, especially in larger cushions. Part of the difficulty in this process involves restoring the evenness of the filling, which may result in lumps and other irregularities.

How can I keep the cost of my custom cushions within my budget?
The price of your custom cushions is determined by two factors, the cost of the materials and the labor required to sew the cushion. The following tips will give you some ideas on how to optimize these factors. We strongly recommend that you carefully consider making changes to your custom cushion to avoid purchasing cushions that you are not entirely pleased with.

  • Select a less expensive fabric. The fabric selection tool allows you to select a price range.
  • Order your cushion without cording or trim.
  • Do not add fabric ties.
  • Do not order cushions thicker than necessary.

Ordering Process

Is there a place to add special notes to my order?
Yes. This is done during checkout. At Step 3 ("Review Your Order"), there will be an "Order Notes" text box near the bottom of the page for comments and requests. Use the Order Notes to specify alternate locations for zippers and ties, or to include special delivery instructions.

How can I get a quote?
Add the items you desire to your cart. Proceed to checkout and select "Save as Quote". Enter your zip code to also receive a shipping quote. Use your browser's print function if you want to save a copy of the quote.

What happens after I place my order?
After completing the checkout process, you will receive a confirmation email at the address you provided. This confirmation will serve as your invoice. This is also to confirm that your order information is correct. If you do not receive the confirmation email after checkout, contact us as soon as possible to confirm your order.

Shipping & Payments

How will my order be shipped?
Your purchase will arrive in carrier-approved high density commercial clear plastic. This packaging protects your purchase from moisture, abrasion, and conforms to the wide variety of cushion and pillow shapes during transport. We normally ship via FedEx or UPS Ground. All shipping costs and times are calculated using normal ground delivery. Most orders can be delivered within 5 business days from the shipping date. Normally, our shipments do not require a signature and are left on your doorstep if you are not available at the time of delivery. Larger orders and products may have to be shipped via LTL truck carrier. Expedited shipping is available and appropriate rates apply.

Will my cushion be folded for shipment?
Your cushion will be FOLDED for shipment if:
Cushion thickness is less than 4" and the length exceeds 118"
Cushion thickness is less than 4" and if the length added to the girth [2 x (L x W)] exceeds 129"

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